Medical Clerk \ Operating Room Scheduler at JB Andrews NAF Washington MD
Location: Camp Springs Maryland
Description: Serco is employing Medical Clerk \ Operating Room Scheduler at JB Andrews NAF Washington MD right now, this vacancy will be placed in Maryland. For complete informations about this vacancy opportunity please read the description below. Company:
Serco Inc. is a leading provider of professional, technology and management services focused on the federal government. We advise, design, integrate and deliver solutions that transform how clients achieve their missions. Our customer-first approach, robust portfolio of services and global experience enable us to respond with solutions that achieve outcomes with value. Headquartered in Reston, VA, Serco Inc. has approximately 9,000 employees with an annual revenue of $1.5 billion and is part of a $6.6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team.
Serco is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).
Functional Area:
Logistics Systems
Department:
The Logistics Business Unit has over 1000 employees and supports all branches of the Department of Defense. We provide our customers a wide range of services including logistics planning, acquisition management and support, third-party logistics, and logistics IT applications. Our services are provided at customer sites and company sites throughout the United States as well as Southeast and Southwest Asia and we help our clients acquire new weapon systems and information technology capabilities to improve and sustain our nation’s defense.
Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well.
Job Description:
Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team.
Our Logistics team needs passionate people who care about the services they deliver to our customer; the United States Air Force. People who want to make a difference. We have an opportunity for a Medical Clerk / Operating Room Scheduler at JB Andrews-NAF, Washington, MD.
Job Description:
Schedules appointments in Composite Health Care System (CHCS)/AHLTA for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.
Required Skills and Experience:Specific Responsibilities include but are not limited to:
- Schedules medical appointments and determines patient eligibility for services. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
- Maintains appointment schedules using Composite Health Care Systems (CHCS) or AHLTA.
- Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
- Maintains accurate and up-to-date patient schedules and logs. Utilizes CHCS/AHLTA system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
- Validates basic CHCS patient demographic information prior to booking appointment for patients. Makes required updates.
- Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
- Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
- May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
- Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using CHCS or AHLTA per individual clinic guidelines.
- If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.
1.Credentialing Process- a.Assist new surgeons/providers in the credentialing process b.Assist new surgeons/providers in the hospital orientation process c.Monitor and maintain accurate up to date providers credential list d.Notify providers no later than 3 months prior to credential expiration date 2.Schedule â€" a. Communicate effectively with OR staff, providers, and surgical specialty staff/schedulers b.Serve as liaison between OR and surgical specialty clinic schedulers and surgeons within MGMC and other MTF with providers operating at this facility c.Closely monitor OR schedule with a minimum of three daily checks of S3 (Self Surgery Scheduling System) for updates/changes d.Conducts weekly scheduling meetings with surgical operations office, central sterile supply (CSS) and flight leadership to ensures staffing, equipment, and specialty supplies are available for all scheduled procedures e.Contact surgeons/scheduling team as needed to schedule, reschedule, and/or cancel appointments f.Maintains accurate and up-to-date patient schedules and logs g.Receive and electronically deliver telephone messages to surgeons and/or clinic schedulers via e-mail, while using S3 per individual clinic/MTF (military treatment facility) guidelines 3. Reports â€" a.Provide various utilization reports at the end of every month and at requested intervals from leadership (room and service block time utilization report) b.Provide caseload reports to staff to include surgeons, nurses, techs and anesthesia c.Identify discrepancies between S3 and reports from other reporting agencies i.e., JTF CapMed etc…. d.Provide Operating Room Process Improvement Project (ORPIP) Reporting e.Surgical Optimization Standard Program manager (OR Dashboard) f.Provide data for the monthly surgical activity report 4. Schedule Preparation â€" g. Coordinate with Squadron Medical Director to develop operating room templates for assigned block time for surgical service (minimum performed on a quarterly basis) h.Ensure all providers are familiar with patient flow through the preoperative environment i.Accurately upload all service block time and open access time into S3. Complete in 3 month cycles.
Required Experiences include but are not limited to:
- A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
- Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
- General medical ethics, telephone etiquette, and excellent communication and customer service skills.
1.Ability to communicate effectively, both orally and in writing 2.Speak and understand the English language to include utilization of correct grammar, spelling, punctuation, capitalization, and format to prepare, edit, and understand written correspondence and reports 3.A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required. Work Environment/Physical Requirements. The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records. 4.In-depth working knowledge of operating room functions, to include pre-admit process through the post-operative phase of surgery 5.Working knowledge of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards; Accreditation Association for Ambulatory Health Care (AAAHC) for complete, prompt, and accurate reports 6. Working knowledge in the use of Power Point, Excel, and Word software, capable of editing, developing, and reformatting complex formats (graphics, tables within text, revise and update spreadsheets, etc). 7.Fully capable collecting, compiling, editing, analyzing, and presenting data. 8.Integrates nursing, computer, and information sciences to identify, collect, and process data to support nursing practice EDUCATION: A minimum of a BS degree in Business Management, Finance, or Nursing 1.2 Years Surgical Scheduling System (S3) Administrator or Super User Experience 2.2 Years Operating Room Utilization Experience 3.1 years Operating Room Process Improvement Project (ORPIP) Reporting Experience 4.1 year of Customer Service Training experience
UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
Armed Forces Health Longitudinal Technology Application (AHLTA)
Composite Health Care systems (CHCS)
Defense Enrollment Eligibility Reporting System (DEERS)
Criminal History Background Check (CHBC) and pre-employment drug screen are required.
Serco Inc. is using this posting for the purpose of building a pipeline of interested candidates for future anticipated positions with our company.â€
Employment Type: Full time
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Serco.
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This vacancy starts available on: Sat, 21 Jul 2012 13:32:20 GMT
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