WHY JOIN BALLARD MARINE CONSTRUCTION?
Ballard Marine Construction is a specialty marine and underwater contractor based in Washougal, WA, with regional offices and projects throughout North America.
Why join Ballard? It’s simple. You get to support work on amazing technical projects with like-minded team members. The Ballard culture is second to none, and because of that we are incredibly protective and particular about who we invite onto the team. We have a unique culture of true excellence; we hold each other accountable from our newest interns and engineers to our most senior leaders. You will always go to work knowing that everyone you are working with cares as much as you do and is working hard to reach common goals. You will get out of it what you put into it. Ballard is an amazing place to work and if what we’ve said resonates with you, you just might be right for us!
Job Summary:
This position will have the unique opportunity to work directly with the CIO and support our employees on a national level. Our IT systems are vital to the success of our organization and have directly contributed to the organization’s success. As Ballard continues to aggressively grow, we are adding this position and looking for a tenacious person to dive in and learn all established processes while enhancing and procuring new solutions. The growth potential for this role is tremendous and could enable the right person to advance their career in an amazing industry. We are looking for someone seeking to grow in their knowledge and skills in all aspects of IT.
The IT Support Technician will maintain proper computer operations to ensure end users are able to accomplish business tasks. This includes but is not limited to prioritizing, documenting, and actively resolving end user support requests in remote, local, and cloud environments/applications. Problem resolution may involve the use of diagnostic tools and may require in-person, hands-on technical assistance for desktop needs.
Ideal Candidate:
Core Attributes
- Grit and Resiliency - We dig deep to figure out how to make things happen no matter how impossible it seems. We never give up. We take on challenges that nobody else can; or will.
- Comradery and Inspirational - We are a hard-working team of like-minded individuals working toward a common goal. We regularly celebrate wins and like to have fun whether at work or at play. We come together each day looking for ways to instill life and energy into the world around us.
- Driven and Competitive - We love competition. We love to win and love to learn when we lose. Not getting the job done is not an option. We are obsessed to do our best and we do what it takes to win.
- Trustworthy and Respectful - We are passionate about honesty, authenticity, and transparency. No lies. No drama. No politics. We value constructive conflict and ensure that even in conflict we treat others with respect.
- Ownership and Accountability - When something goes wrong, we first “look in the mirror” before we “look out the window”. We ask “what could I have done differently?” and then we share lessons learned. Regularly challenging ourselves and those around us to be better is a way of life. “Me first” belongs here.
Education
- AA Degree in Computer Science/Computer Networking.
- Industry Certifications and relevant experience considered in lieu of a degree.
Experience
- Three (3) years desktop and IT support experience.
- Experience in Windows Network Environment, Operating Systems, MS Office. Certifications in Desktop OS (Windows 10,11), Windows Server OS (2008, 2012, 2016), and MS Office (M365) are strongly preferred.
- Microsoft 365/Cloud Administration experience preferred, including:
- Microsoft SharePoint 365
- Microsoft Dynamics 365 and Power Platform strongly preferred.
- Basic experience and knowledge of Networking, Active Directory, MS Exchange, Dynamics CRM.
- Experience troubleshooting hardware issues including laptop hardware and peripheral issues.
- Call Center/Customer Service experience a plus.
Skills
- Strong written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to document troubleshooting steps from discovery to resolution.
- Ability to convey technical knowledge to non-technical staff in written and conversational form.
- Ability to conduct research into a wide range of computer issues as required.
- Proven analytical and problem-solving abilities.
- Ability to multitask and prioritize tasks.
- Knowledge of terminal services and remote desktop technology
- Strong commitment to quality customer service, experience working in a team-oriented, collaborative environment.
- Natural curiosity and self-directed learning. Able to use downtime wisely as an opportunity for continued learning.
- Can work independently as well as follow direction and best practices.
- Thrives in a fast-paced environment and is able to satisfy customer needs and maintain effective working relationships.
- Desire to grow in technical knowledge and responsibilities.
Responsibilities
- Monitor the technical support queue for incoming requests from end users using service desk software.
- Prioritize and schedule problem resolution.
- Troubleshoot issues using diagnostic tools and internet resources.
- Perform hands-on fixes at the desktop level, including installing and upgrading application and anti-virus software, installing hardware, drivers, implementing file backups, configuring systems, and installing software updates.
- Resolve issues and requests via telephone, remote access software, e-mail, and in person, in a timely courteous manner.
- Escalate problems (when required) to the next level or management.
- Test fixes to ensure problems have been adequately resolved.
- Perform post-resolution follow-ups to evaluate resolutions and analyze trends for ways to prevent future problems.
- Document and record all relevant end-user identification information, the request problem-solving process, successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Build rapport and elicit problem details from help desk customers.
- Set up new computers and workstations (installing software, configuring email, etc.)
- Identify and learn software and hardware used and supported by the organization.
- Develop help sheets and frequently asked questions lists for end users.
- Support Microsoft 365 environment:
- Office applications
- SharePoint
- Dynamics CRM
- Setup Active Directory accounts, Office 365 mailboxes, and account permissions.
- Maintain IT equipment inventory.
Physical Demands / Working Environment
- Work is performed in a dynamic and ever-changing environment and requires a high level of flexibility.
- Hours fluctuate based on work demand. After hours support is occasionally required
- Will regularly lift heavy equipment (up to 50lbs.), bend, stand, crawl, and walk while supporting desk environments and server room rack environments.
- Will perform work at a computer for extended periods.
- Will travel to provide support for other offices as the position grows.
Salary Range: $54K - $68K
(Hiring salary range will be commensurate with experience)
Benefits:
Ballard offers a comprehensive benefits package and provides a culture that values opportunity for growth, development, and internal promotion. Benefits include medical, dental, vision, life insurance, STD, LTD, PTO, 401K Plan with employer match, paid holidays, and so much more!!
EEO Statement:
Ballard Marine Construction, LLC. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or veteran status. A reasonable accommodation will be considered for qualified individuals with a disability if it does not create an undue hardship for the Company, consistent with the ADA as amended.
Required Skills
Required Experience
