Here in Bolands Waterford we are extremely fortunate to represent one of the leading brands in Ireland, Hyundai. Hyundai have made history by being the first brand to win the prestigious award of the car of the year two years in a row. Hyundai’s style and quality are driving their success here in Ireland.
Bolands represent a 100-year motor legacy here in the southeast. Bolands Waterford currently employing over 50 staff, Bolands Waterford are expanding and wish to appoint a Hyundai Service Manager.
Offer:
- Salary OTE €60,000
- Company Vehicle.
- A company matched pension contribution scheme.
- Paid certification and training.
- Career Progression.
- Staff Wellbeing Program.
Key Duties
- To manage the service team to maximize revenue, profitability while controlling departmental expenditure.
To ensure brand standards are implemented and adhered to at all times.
To deliver highest possible levels of customer satisfaction through conducting regular review meetings.
Ensuring proper controls, policy and procedures are in place within the service department.
Deal with all service department correspondence in timely & pro-active manner.
To review department budgets & target objectives regularly to address any shortfall.
To ensure high levels of customer data quality are recorded as per brand standards.
Ensuring health and safety standards are maintained & regularly monitored to include high risk items such as airbags, seatbelts, etc.
To monitor all departmental KPI’s & take appropriate action to address any weaknesses.
To regularly review all service Recall and Service Action targets as per brand standards.
To Instigate and follow up on employee disciplinary procedures.
To identify opportunities that will contribute to aftersales marketing strategy.
To ensure all warranty policies & procedures are adhered too at all times.
To carry out regular debtor review meetings to ensure credit terms are adhered too & controlled.
To review all departmental training requirements to ensure brand standards are achieved.
The ideal candidate will have
- A minimum of 3 years’ service manager experience in a main franchise dealership environment.
Previous mechanical or workshop control experience
Be target driven.
Extremely focused on customer care management.
Strong communication and inter-personal skills.
A forward-looking personality, distilling positivity and enthusiasm within the department.
Must have excellent organisational skills and be computer literate.
Be self-motivated and a desire to always achieve the highest standards and results.