Job Description
It's a busy role, a large part of the job involves speaking to customers based in the UK via phone and live Chat.
Job Description
- Perform tasks to support the customer services department in the UK.
- Managing inbound and outbound calls.
- Following various communication scripts when speaking to a caller.
- Customer engagement through voice, chat and other corresponding platforms.
- Identifying customer needs, answering questions and providing solutions/alternatives.
- Creating and processing sales orders
- Upselling products and services when possible
- Building sustainable customer relationships;
- Keeping records of all conversations organized
- Building product knowledge
- Improving performance and hit goals.
- Managing customer accounts
- Performing data entry tasks as necessary.
Skills Requirement
- International Call Center Background
- Communication Skills(Speaking English Frequently and Confidently, Good listening skills)
- Multitasking Ability
- Excellent command of computer and internet.
Flexible, Adaptable, Creative, Energetic attitude
Morning Shift Timing 10am - 7 pm (9 hour Shift)
Monday to Friday
Job Type: Full-time
Salary: Rs35,000.00 to Rs40,000.00 /month
Job Type: Full-time
Salary: Rs35,000.00 - Rs40,000.00 per month
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