Customer Service Representative UK Based [Pakistan]


 

Job Description

It's a busy role, a large part of the job involves speaking to customers based in the UK via phone and live Chat.

Job Description

  • Perform tasks to support the customer services department in the UK.
  • Managing inbound and outbound calls.
  • Following various communication scripts when speaking to a caller.
  • Customer engagement through voice, chat and other corresponding platforms.
  • Identifying customer needs, answering questions and providing solutions/alternatives.
  • Creating and processing sales orders
  • Upselling products and services when possible
  • Building sustainable customer relationships;
  • Keeping records of all conversations organized
  • Building product knowledge
  • Improving performance and hit goals.
  • Managing customer accounts
  • Performing data entry tasks as necessary.

Skills Requirement

  • International Call Center Background
  • Communication Skills(Speaking English Frequently and Confidently, Good listening skills)
  • Multitasking Ability
  • Excellent command of computer and internet.

Flexible, Adaptable, Creative, Energetic attitude

Morning Shift Timing 10am - 7 pm (9 hour Shift)
Monday to Friday

Job Type: Full-time

Salary: Rs35,000.00 to Rs40,000.00 /month

Job Type: Full-time

Salary: Rs35,000.00 - Rs40,000.00 per month


 

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