Clinical Customer Service Representative career at Johns Hopkins Hospital in Baltimore

Johns Hopkins Hospital is in need of Clinical Customer Service Representative on Tue, 03 Dec 2013 18:17:35 GMT. PC and PC applications, maintenance of general office equipment, and the ability to use a variety of communication tools such as paging and nurse call systems.

Clinical Customer Service Representative

Location: Baltimore Maryland

Description: Johns Hopkins Hospital is in need of Clinical Customer Service Representative right now, this career will be placed in Maryland. For detail informations about this career opportunity please give attention to these descriptions. By serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units, enhances Hopkins’ customer service. Addresses a broad spectrum of needs, and/or concerns in a professional, friendly, and efficient manner. Performs a variety of customer service and unit-operations activities to assist medical, nursing, and administrative staff to meet unit, department, and institutional needs. Uses information/computer systems and programs.

Educati! on: High school diploma or equivalent, one year of college! credit preferred. Knowledge: Knowledge of Medical Terminology preferred. Skills: Substantial interpersonal skills needed to frequently interact with patients, families, and medical staff and to address a variety of concerns and requests. Ability to read at minimum of 8th grade level, and mathematical ability of at least a 6th grade level. Ability to consistently initiate and build positive relationships (patients, families, visitors, and staff) using JHH customer service standards. Ability to recognize and/or anticipate the needs of customers and respond accordingly. Demonstrated proficiency with Microsoft Word (80%), proficiency with presentation and spreadsheet software preferred. Ability to learn, master, and incorporate use of variety of clinical and administrative automated systems and software into daily work. Required Licensure, Certification, Etc. None. Work Experience Minimum six months experience in healthcare or office setting. Machines, Tools, Equipment: PC and! PC applications, maintenance of general office equipment, and the ability to use a variety of communication tools such as paging and nurse call systems.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Johns Hopkins Hospital.

If you interested on this career just click on the Apply button, you will be redirected to the official website

This career starts available on: Tue, 03 Dec 2013 18:17:35 GMT



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